We want you to be happy with your purchase, and are happy to accept returns within 30 days of the original delivery date. To qualify for a return, items must be in new, unused condition with the original packaging and tags attached. To receive a refund, please return your unused item and a copy of your invoice (or your order #) to:
Pet Projects - Returns
5173 Waring Rd, #175
San Diego, CA 92120
Return items must be unworn in original packaging. Items received showing obvious use (soiled, dog hair, damaged, etc.) cannot be accepted for hygienic reasons.
Once we receive your returned item, we will issue a refund to the original form of purchase (credit card, PayPal, etc) within 3 business days. Shipping and return shipping costs are non-refundable.
Prepaid Return Label
For your convenience, we may provide an optional prepaid USPS return label. This label is pre-paid and pre-addressed. The return shipping cost of $3.99 will automatically be deducted from your refund if you use this label. For multi-item orders, the return label cost is $3.99 for the first item plus $1 for each additional item.
Undeliverable Packages/Return to Sender
When the carrier returns undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.
Undeliverable packages will not be reshipped. A new order must be placed for the item.
All sales are final and non-refundable unless we receive the unopened, unused item back in stock. Items used to any degree cannot be returned for hygienic safety reasons. Returns received in used condition (no tag, visible pet hair, etc) will be sterilized and donated to a local pet shelter, and are not eligible for a refund.
To exchange your item for another size or color, please place a new order for the correct item, and follow the Return procedure above to obtain a refund for the unwanted item.