We want you to be happy with your purchase, and are happy to accept returns within 30 days of the original delivery date. To qualify for a return, items must be in new, unused condition with the original packaging and tags attached. To receive a refund, please return your unused item and a copy of your invoice (or your order #) to:
Pet Projects - Returns
5173 Waring Rd, #175
San Diego, CA 92120
Once we receive your returned item, we will issue a refund to the original form of purchase (credit card, PayPal, etc) within 3 business days. Shipping and return shipping costs are non-refundable.
All sales are final and non-refundable unless we receive the unopened, unused item back in stock. Items used to any degree cannot be returned for hygienic safety reasons. Returns received in used condition (no tag, visible pet hair, etc) will be sterilized and donated to a local pet shelter, and are not eligible for a refund.
To exchange your item for another size or color, please place a new order for the correct item, and follow the Return procedure above to obtain a refund for the unwanted item.